Frequently Asked Questions
Everything you need to know before your next adventure.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused equipment. Items must be in their original packaging with tags attached to qualify for a full refund.
Do you offer international shipping?
Yes, Rocky Mountain ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How do I know which size of equipment to buy?
Each product page includes a detailed size guide. For technical gear like climbing harnesses or ski boots, we recommend referring to our 'Pro-Fit' measurement instructions.
Are your products covered by a warranty?
All Rocky Mountain branded products come with a limited lifetime warranty against manufacturing defects. Third-party brands are covered by their respective manufacturer warranties.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.